Privacy Policy

Introduction

Welcome to https://dubai-balloon-ride.terratrek.net (hereafter referred to as “Dubai Balloon Ride” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our website visitors, users, and customers, in compliance with various international privacy laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://dubai-balloon-ride.terratrek.net
Mobile applications associated with our services
Online forms, surveys, and registration pages
Interactive features and services on our platform
Links to third-party websites or services within our content

Please note that this Privacy Policy does not extend to external platforms or services accessed through links on our site, as they have their own privacy policies. We encourage you to review these policies to understand how your data is handled by other organizations.

Processing Activities

This policy outlines the ways in which we process personal information when:

You use our applications and services as an authorized user, including booking and account management.
You visit our websites, whether directly or via referrals, to browse content or make purchases.
We communicate with you through various channels such as email, phone, or SMS for marketing, transactional, or customer support purposes.

Personal Data Collection

We collect several types of personal data to provide and improve our services:

Account Information: Details related to your user account creation, including usernames, passwords (hashed and salted), and profile pictures.
Payment Information: Credit/debit card details, payment history, and billing addresses for processing transactions.
Financial Information: Bank account information (for direct deposits or certain payment methods) and financial transaction records.
Purchase Information: Order history, product preferences, and purchase frequency to enhance your shopping experience.
Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and IP addresses for device recognition and service delivery.
Location Data: GPS coordinates and location services data to provide location-based services and tailor content.
Feedback and Reviews: Submitted feedback, product reviews, and survey responses to improve our products and services.
Social Media Information: User profiles, preferences, and interactions from social media platforms when you connect your accounts for seamless access.
Product Information: Details about the products you view, search for, or purchase on our site.

We collect this data through various methods: user input forms, account settings, browsing activities, device sensors, analytics tools, and third-party providers.

Cookies

We employ cookies to enhance your experience and understand user behavior:

Strictly Necessary Cookies: Essential for navigating our site and providing services, such as session management and maintaining secure connections.
Preference Cookies: Store user preferences, language settings, and display options to personalize your experience.
Analytics Cookies: Used by analytics providers to track website usage, gather statistical data, and gain insights into user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Our retention periods vary based on the type of data and its use:

Account information is retained until the account is active or as long as necessary to fulfill customer support obligations.
Payment and financial data are secured and stored in compliance with financial regulations, typically for a period of 7 years after the last transaction.
Purchase history may be kept indefinitely for analytics purposes but is anonymized after the retention period.
Other personal data is retained based on its relevance to our business operations and legal requirements.

Upon request or upon completion of the required retention period, we securely delete or anonymize the data.

Security Measures

We have implemented robust security measures to protect your personal data:

Data Encryption: We use encryption protocols for data transfer and storage to ensure secure communication.
Access Control: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.
Regular Audits: Our systems undergo periodic security audits to identify and mitigate potential risks.
Backup and Disaster Recovery: Regular backups are performed to safeguard data from potential loss or corruption.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Request the deletion of your personal data when no longer necessary or consent is withdrawn.
Restriction: Limit the processing of your data under certain conditions.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from discrimination when exercising your data rights.

To exercise these rights or submit related queries, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be notified via our website and/or email. We encourage users to review this page periodically for the latest information on our privacy practices.

Contact Information

For data-related inquiries, feedback, or requests, please contact us:

Email: [email protected]
Postal Address: Dubai Balloon Ride, Privacy Team, [Street Address], [City], [Country], [Zip Code]